Customer Service

Well, if you don't know, let me tell you, I worked in retail for over 15 years. I worked at a major Department store and at a major Furniture store . One of the first things you learn for REALLY good customer service is respect. My oldest child is 20 yrs old and I have been shopping at The Children's Place for 23 years. Today, I had one of  THE WORST EXPERIENCE at Christiana Mall in Newark, DE.

I was browsing in The Children's Place. As I was looking at the sales rack and measuring my oldest grandson to the shirts, one of the store associates, pulled a ladder over to one of the ceiling lights and then she started dusting. Well, dust started flying everywhere. I said "Excuse me, but could you wait until we walk away".  She gave me a look, rolled her eyes and then started talking to another associate. Her conversation wouldn't have been so bad, had she NOT started talking about the fact that at 5:45PM, she was going to tell customers that they would be closing in 10 minutes. She went on to say that she's told customers in the past,that they opened at 11:00am. I should have gotten her name but I didn't and I will STILL call to The Children's Place Corporate Office in the morning.

My daughter in law, was ready to go, at this point, I was too. The fact that there are so many people who would be happy to be in her position, employed, should give her an extra incentive to be respectful to customers. We discussed it as we were walking out of the store.

Ok, OK! Anyone that knows me knows I'm a COACH fanatic!! I have been carrying Coach since Middle School, Station,Clutches and Bookbags (briefcase). So when I get to a mall that has a COACH store, I can't go pass. We went into the store, of course. There were some new bags, nothing as elaborate as the catalog,though. I wasn't thrilled but I CAN NOT leave Coach without buying a bag or two! LOL. So I bought my Ali Hobo and left. When I got into another store, my bag set off the alarm. I went back into Coach. When I approached, the young man , that waited on me, told me he had forgotten to give me my receipt. I was OK with that. It's NOT like I was going to return it. However, he tried to finish up with his customer. The store manager, interrupted him a couple of times and then when he was able to help me, he started looking for my receipt. She informed him that he could write me a hand receipt. Then as he was looking for the transaction,in the register, she informed him that he could start straightening up and she would finish. As she proceeded to write out my receipt there were 4 other customers in the store. She advised them that "If they weren't in line, they wouldn't be able to be helped,as they were closing at 6:00PM." Unlike, in the Children's place it was 5:45pm. Well, the couple with 2 children and the single lady left. The young lady that was asking about The Large Madison Bag in Gray decided to buy the Black Madison bag because they "didn't have time" to call around about the Gray Madison bag.

The manager finished my transaction and I was MORE than HAPPY to leave. As it was, I called to Coach's Customer service while I was standing at the counter.

I don't think it's ACCEPTABLE for anyone to be turned away prior to the doors being closed, music off and the actual closing time. What do you think?